The terms in plain words

1. What these terms cover

These terms apply to this website and to the services we provide. A service point also signs a separate agreement covering its operation; where the two differ, that agreement takes precedence for the service point.

2. What we are

Shreecore operates a platform through which authorised service points offer banking services. Banking services are provided by partner banks.

We do not hold customer deposits, and we do not lend. Money in a customer's account stays with their bank; we are the counter through which they reach it.

3. Becoming a service point

• Applications are reviewed. We may decline one without giving a reason.
• Identity, business and bank account details must be verified before approval.
• A service point cannot begin serving customers until it is explicitly enabled.
• Access is personal to the approved service point and must not be transferred or shared.

4. Rules for service points

These are conditions of operating, not guidance:

• The customer must be present and confirm their own identity. Never complete a service for someone who is not there.
• Charge only the published amount. Anything extra is grounds for immediate removal.
• Hand over the full amount shown on the receipt.
• Give the customer their receipt.
• Never ask for, record or store a customer's PIN.
• Answer a customer's questions about a transaction you handled.
• Keep enough cash to serve the customers you accept.

5. Earnings and payment

Commission is recorded against each completed service, at the rate agreed with you. Services that do not complete earn nothing and are not charged for. Earnings are paid to a bank account verified in the service point's own name, on the agreed cycle. We may withhold payment where we are investigating suspected misuse, and will tell you when we do.

6. Suspension and termination

We may suspend or end access where:

• These terms or the service point agreement have been broken
• We suspect fraud or misuse
• We are required to by a bank, a regulator, or the law
• Verification details turn out to be false

A service point may stop at any time by telling us. We will close the counter and settle what is owed.

7. Availability

We work to keep services available, but they depend on banks and networks outside our control. We do not guarantee uninterrupted availability, and a service that cannot complete is refused rather than left in doubt.

8. Liability

Nothing in these terms limits liability where the law does not allow it to be limited. Beyond that, we are not liable for losses caused by a service point breaking these terms, by inaccurate information given to us, or by failures in systems outside our control.

9. Complaints

Our grievance process sets out how to complain, what happens next, and how to escalate. A complaint about a service point does not go through that service point.

10. Using this website

You may read and share these pages. Do not attempt to interfere with the site, access parts of it you are not authorised to, or copy its content to present as your own.

11. Changes

We may update these terms. The date at the top shows when. Where a change materially affects a service point, we will give notice rather than rely on the page being re-read.

12. Contact

Questions about these terms go to support@shreecore.in.