Questions people actually ask

The service only completes when you are there and confirm your identity yourself — with a fingerprint, or with your card and your own PIN. A shopkeeper cannot do it on your behalf, and cannot see your PIN. You agree the amount before anything moves, and you get a receipt.

Where a service carries a charge, the counter must tell you before you agree, and that is the only amount you pay. If a counter asks for anything extra on top, that is not allowed — please tell us.

Keep your receipt and go back to the counter first, as it can often be resolved there. If it is not, contact us with the reference on your receipt. Every service leaves a record we can trace, and a complaint about a counter does not go through that counter.

No. That is much of the point. You need your bank account, and either your fingerprint or your debit card.

Most major banks are supported. If your account is with a smaller bank, ask at the counter — they can check in a few seconds.

No. Most of our counters are ordinary shops. Training takes about half a day and covers the services, what to do when something is refused, and the questions customers ask most.

Usually about a week from first call to serving customers, most of which is the identity and business checks. A missing document is the usual reason it takes longer.

It depends on the service, how busy you are and the territory. We will give you a realistic figure on the first call, based on a normal day rather than a best case. If it does not add up for your shop, we will say so.

Commission is recorded against each completed service as it happens, so you can check the day's earnings the same day. Payouts go to a bank account verified in your name, on an agreed cycle.

It is marked clearly rather than left looking successful, so you know not to hand over cash. You earn nothing on it, and you are not charged for it either.

Yes. Tell us and we will close your counter and settle what you are owed. There is no lock-in.